Bringing Out the Best in Others & Grow Your Emotional Intelligence Bundle

Bringing Out the Best in Others:

Goals and expectations are critical to success, but sometimes, we set bad goals with good intentions. We’ve got tips and tricks to help you set (and achieve!) better, SMART-er goals with the end in mind. Now that you have your goals, you need to follow-up and provide feedback to your team. Let’s explore ways to maximize your own emotional intelligence and self-management in the moment while also being sensitive to the other person in the conversation so you can manage your conversations well, whether that’s providing praise or sharing corrective feedback. Don’t forget about appreciation! Expressing appreciation at work is critical to building healthy employee morale, but sometimes it’s easy to forget, and even easier said than done. We’ll explore the 5 Languages of Appreciation and where they fit, along with tactical tips to help you get your appreciation across!

Pillar – Making Authentic Human Connection

Learning Outcomes:

• Set clear expectations with your team, peers, and colleagues
• Thoughtfully provide feedback others can hear
• Deliver appreciation with individual styles in mind

High Points Tools:

• Positional Power vs Personal Power – learning to leverage the power granted by an organization regardless of the power that you have earned as an individual
• HARD Goals – A way to help others get bought in to their goals
• SMART Goals – A long standing way of documenting and communicating goals in an organizational context
• The “alligator tool” – A simple and visual way to hold a conversation when actuals don’t match expectations
• A RIDE© - the Your Clear Next Step framework for providing the Gift of Feedback
• The 5 languages of appreciation in the workplace – proven tools to help individuals feel valued and engaged, and how to apply them

Grow Your Emotional Intelligence:

By now you’ve probably learned that people are one of the most complex, unstable variables in everything you do. Because of that instability, in many ways, emotional intelligence is more important than any other skill or knowledge area in a professional’s toolkit – you can know everything there is to know about a topic or an industry, but if you can’t read the people or situations around you, you won’t get very far. Learn to be a stabilizing force in any situation by leveraging your EI for the best of the business.

No matter what you call it, this course is about the essentials of emotional intelligence: What is it really? How can you apply it? How can you avoid the common pitfalls around it? What specific, concrete tools and techniques can you use to do it better? Using a balance of instructor-led presentation and engaging, hands-on skill practice that simulates real-life situations in a totally non-threatening way, this session will launch you on your way to being more effective by helping you increase your emotional intelligence and leverage it even more effectively.

By attending this course, participants will:

• Gain a simple model for understanding the four stages of emotional intelligence
• Practice examples of how to apply emotional intelligence in relevant and commonly-experienced situations
• Learn “the easy way” to avoid the most common and most painful mistakes around emotional intelligence
• Walk away with tools, techniques, and a checklist to help you improve your skills